Outbound Terms & Conditions

Fourth Schedule

(Subparagraph 6(1)(m)(ii))

TOURISM INDUSTRY ACT 1992

TOURISM INDUSTRY (TOUR OPERATING BUSINESS AND TRAVEL AGENCY BUSINESS) REGULATIONS 1992

STANDARD TERMS AND CONDITIONS FOR OUTBOUND TOUR PACKAGES

1.    Tour Deposit

A maximum deposit of 25% of the tour fare per person must be paid as reservation fee.  The balance or full payment must be made within 14 days before the date of departure for Free Independent Traveller (FIT) tour packages and 21 days for group tours packages.  A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.

2.    Amendment Charges

2.1  For Free Independent Traveller (FIT) Tour Packages

2.1.1  Upon confirmation of the tour any subsequent change made to the reservation is subject to  an amendment charge of RM 50.00 per person per change.

2.1.2  No change can be made within 8 working days before the date of departure.

2.1.3  Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1 - for FIT tour packages). 

2.2   For Group Tour Packages

2.2.1  Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure. 

2.2.2  However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.

2.2.3  Changing the entire reservation constitutes a cancellation of the original reservation.